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T&C’s for Ordering Cakes

Deposits

A 50% deposit is required to confirm a booking. No order will be commenced until such time as a deposit has been paid. Please note that all deposits are NON-REFUNDABLE.

Balance Due

Balance of payment is due before delivery. If you are collecting your order, full payment is due upon collection. We do not accept payment by cheque or money order.

Confirmation of Orders

Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.

Please notify our staff immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

Cancellations

If you cancel your order your deposit is ( NON-REFUNDABLE). At the discretion of management and dependent on the circumstances, a credit note may be issued less an admin fee equal to 20% of the total cost of the order.

If you cancel your order within 14 days of the delivery or collection date there will be no credit issued and any balances outstanding will be due and payable.

Please note that any credit notes issued are done so as a good will gesture and at the discretion of management.

Changes

Any changes made to your order within 14 days of collection or delivery will incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. We will however endeavor to accommodate you to the best of our ability.

Food Products and Services

Please be aware that our product could contain traces of nut. It is the client’s responsibility to inform their guests that traces of nuts could be present in the cake and/or cupcakes. My Delicious Cake & Decorating Supplies will not be held responsible for anyone suffering from nuts allergies.

Non edible items may be used as decorations in cakes and/or cupcakes. It is the client’s responsibility to ensure that any non edible items are removed prior to consumption.

All effort will be made by My Delicious Cake & Decorating Supplies to ensure that the final product is matched to the colour chosen as much as possible however My Delicious Cake & Decorating Supplies does not guarantee to match the exact colour/s and designs chosen.

All effort will be made by My Delicious Cake & Decorating Supplies to supply the products agreed upon at the time of booking. However My Delicious Cake & Decorating Supplies will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. My Delicious Cake & Decorating Supplies reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply

Quality

At My Delicious Cakes we pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately once we dispatch our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility.

Care instructions must be followed thoroughly in order to avoid compromising the cakes quality and design. Unfortunately, with all the possible variables, it is difficult for My Delicious Cakes to guarantee the cake quality in every case once it has left our premises.

Pick Up and Delivery

My Delicious Cake & Decorating Supplies will not be held liable for any damages that may occur after the product has been collected or delivered and setup.

If the incorrect delivery address is supplied or if there is no-one to receive and no safe place (as judged by us) to leave the ordered products, they will be returned to My Delicious Cake & Decorating Supplies premises and we will contact you to arrange re-delivery. Re-delivery may incur an additional fee.

My Delicious Cake & Decorating Supplies will not be held responsible for completing setups at a ceremony or reception venue if the venue is not ready at the pre-agreed time. Under these circumstances, we will use our discretion to leave the products at the venue (if the venue is willing to complete the setup) or to return the products to our premises for you to pick up.

My Delicious Cake & Decorating Supplies are unable to give a guaranteed time of delivery but will endeavour to deliver at the agreed time.

You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

Variations from pictured items

In some cases it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable.

Please note that where colours are concerned, the picture represented on our website may not be a true representation of the colour of the cake as quite often screen colours and resolutions are not correct and therefore your cake may appear to be different in colour from that shown.

Where items are provided on cakes ( figurines or handmade sugared items) they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace, exchange or make new items.

Intellectual Property

All Custom Cake Designs that are made at My Delicious Cake & Decorating Supplies remain the intellectual property of My Delicious Cake & Decorating Supplies. Telling people that you have made a cake which you have ordered from us is a breach of our intellectual property.
Any photographs that have been taken of our Cakes cannot be used for commercial or public purposes without the Permission of My Delicious Cake & Decorating Supplies.
All designs, either in full or in part, may not be reproduced.

Refunds

As each cake is unique, so are your special requirements and concerns surrounding your order. If you have found that for any reason the cake you ordered did not meet your expectations then please contact us via telephone or email. A number of resolutions may be available to you and are subject to your particular situation.

If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider a refund.

Note: All refunds for orders placed over the telephone by Credit Card will be sent back to you as a store credit not refunded back to your Credit Card.

Note: If you wish to slander us on social Media / Websites your Store credit will be cancelled and cannot be used.

Disclosure of Information

My Delicious Cakes will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will My Delicious Cakes sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Agreement to Terms and Conditions

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.